Privacy Policy | SeekMyWay | Upgrade to an AI-Native Website

The English version of this document is the official version; translations are provided for convenience only. To the extent permitted by applicable law, if a translation conflicts with the English version, the English version prevails.

Effective date: October 4, 2026

This Privacy Policy explains how SeekMyWay ("we", "us") handles personal data in connection with the SeekMyWay platform at admin.seekmyway.com and the services provided through it — website management, GEO, AI Chat, Website Agent and the Official Website Discovery listing (the "Service") — and on our websites. It works together with our Terms of Service. SeekMyWay Discovery's developer services (discovery.seekmyway.com) have their own privacy policy.

1. Our two roles

For our customers' accounts (the businesses and people who sign up and use the Service), we decide how data is used and act as the controller.
For visitors to our customers' websites who use AI Chat or forms on those sites, we process data on behalf of the customer, who is the controller. The website owner's privacy notice applies to those visitors, and they should contact the website owner about their data; we help our customers respond.

2. Data we collect about customers

Account data: email address, name, company and website details, and your password (stored only in hashed form). If you continue with Google, we receive your Google account ID, email address and name.
Website verification and settings: the websites you add, verification records, and your settings (for example AI Chat, Discovery visibility and notification preferences).
Billing data: payments are processed by PayPal; we receive the order ID, amount, currency and status, not your card or bank details. We keep your plan, invoices and usage.
Usage and technical data: sign-in records, IP address, browser type, the actions you take in the Service, and logs we need to operate and secure it.
Support and communications: messages you send us and emails we send you.

3. Your website content

When you add a website, we crawl its public pages, images and documents and process them to provide the Service (for example to generate GEO content, answer AI Chat questions, power your Website Agent and list your site in Discovery). This is mostly business information. If your website publishes personal data (such as staff names or contact details), it is processed as part of that content.

4. Data we process for customers (AI Chat visitors)

the messages visitors exchange with AI Chat, the page they asked from, their language, and a visitor identifier stored in the visitor's browser so a conversation can continue;
the visitor's IP address and browser information, used for security and abuse prevention;
contact details and other information visitors choose to submit through forms you enable (for example lead or appointment forms);
results derived from conversations, such as topics, conversation analysis and leads, shown to you in the Service.

Questions that AI agents send to your Website Agent, and the answers returned, are logged so you can review them. We use visitor data only to provide the Service to the customer concerned, as instructed by them, and not for our own marketing.

5. Cookies and similar technologies

In the platform: cookies that keep you signed in, remember your language and theme, and protect sign-in (for example during Google sign-in).
In the AI Chat widget: a visitor identifier stored in the visitor's browser (cookie or local storage) to continue conversations. Customers are responsible for any cookie consent their visitors must give.
We do not use advertising cookies. Our marketing website uses cookieless analytics.

6. How we use data

to provide, maintain, secure and support the Service and your instance of it;
to process payments, send service emails (verification codes, notifications, billing messages) and respond to you;
to measure and improve the Service, mostly using aggregated statistics;
to comply with legal obligations and enforce our Terms.

By default, we do not use your business data or your visitors' conversations to train AI models for anyone else's use. We do not sell personal data and do not use it for advertising.

7. AI model providers

To generate answers, GEO content and analysis, we send the relevant content — for example parts of your website content, visitor messages and conversation history — to AI model providers (such as OpenAI, DeepSeek and Alibaba Cloud). They process it under their API terms. Where a provider offers an option to exclude API data from model training, we use it.

8. Who we share data with

service providers that process data on our behalf: cloud hosting, email delivery, PayPal (payments), Google (sign-in, if you use it) and AI model providers;
SeekMyWay Discovery, for the public official information of verified websites that you keep visible;
platforms you choose to connect (for example e-commerce connectors), according to your settings;
authorities or other parties where required by law, or to protect the rights and safety of our users and the Service; and a successor if our business is transferred.

9. Legal bases

Where the GDPR or similar laws apply, we process customer data to perform our contract with you, on our legitimate interests (security, abuse prevention, improving the Service), to comply with the law, and on your consent where we ask for it.

10. International transfers

Our servers are in the United States. Our service providers, including AI model providers, may process data in other countries, including the United States and China. Where required, we use appropriate safeguards for these transfers.

11. Retention

Account data, website content and AI Chat data are kept while your account is active. You can delete websites and related data in the Service.
When you ask us to close your account, we delete its data within 30 days, except where we must keep it by law (for example billing records).
Security and operational logs are kept only as long as needed for those purposes.

12. Security

We use encryption in transit (TLS), store passwords only in hashed form, control and limit access to personal data, and regularly review our systems. No system is perfectly secure; tell us at once if you suspect misuse of your account.

13. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict processing, and to withdraw consent. Customers can update most account data in the Service; for other requests, write to us. Visitors of a customer's website should contact that website owner first. You can also complain to your local data protection authority.

14. Children

The Service is for businesses and is not directed to children under 16. We do not knowingly collect their data.

15. Changes

We may update this Privacy Policy. For material changes we will notify you by email or in the Service before they take effect.

16. Language

This Privacy Policy is written in English; translations are provided for convenience only. To the extent permitted by applicable law, if a translation conflicts with the English version, the English version prevails.

17. Contact

Privacy questions and requests: info@seekmyway.com.

生效日期:2026 年 10 月 4 日

本隐私政策说明 SeekMyWay(下称「我们」)在 admin.seekmyway.com 上的 SeekMyWay 平台及通过它提供的服务 —— 网站管理、GEO、AI 客服、网站智能体和「官网资源发现」收录(合称「本服务」)—— 以及我们的网站中如何处理个人数据。本政策与服务条款一并适用。SeekMyWay Discovery 的开发者服务(discovery.seekmyway.com)另有其隐私政策。

1. 我们的两种角色

对于客户账号(注册并使用本服务的企业和个人),由我们决定数据如何使用,我们是控制者。
对于客户网站的访客(在这些网站上使用 AI 客服或表单的人),我们代表客户处理数据,客户是控制者。这些访客适用该网站所有者的隐私声明,应就其数据联系网站所有者;我们会协助客户回应。

2. 我们收集的客户数据

账号数据:邮箱、姓名、公司和网站信息,以及密码(只以哈希形式保存)。使用 Google 继续时,我们会收到你的 Google 账号 ID、邮箱和名字。
网站认证与设置:你添加的网站、认证记录,以及你的设置(例如 AI 客服、Discovery 可见性和通知偏好)。
账单数据:付款由 PayPal 处理;我们收到订单号、金额、币种和状态,不会收到你的银行卡或银行账户信息。我们保存你的套餐、账单和用量。
使用与技术数据:登录记录、IP 地址、浏览器类型、你在本服务中的操作,以及运行和保护本服务所需的日志。
支持与沟通:你发给我们的消息和我们发给你的邮件。

3. 你的网站内容

你添加网站后,我们会爬取其公开的页面、图片和文档,并为提供本服务进行处理(例如生成 GEO 内容、回答 AI 客服问题、支撑网站智能体、在 Discovery 中收录你的网站)。这些主要是商业信息。如果你的网站公开了个人数据(如员工姓名或联系方式),它们会作为网站内容的一部分被处理。

4. 我们代表客户处理的数据(AI 客服访客)

访客与 AI 客服往来的消息、提问时所在的页面、语言,以及保存在访客浏览器中、用于延续对话的访客标识;
访客的 IP 地址和浏览器信息,用于安全和防滥用;
访客通过你开启的表单(例如线索或预约表单)自愿提交的联系方式和其他信息;
由对话得出、在本服务中展示给你的结果,如话题、对话分析和线索。

AI 智能体向你的网站智能体提出的问题及返回的答案会被记录,供你查看。我们只按相关客户的指示、为向其提供本服务而使用访客数据,不会用于我们自己的营销。

5. Cookie 及类似技术

平台内:用于保持登录、记住语言和主题,以及保护登录过程(例如 Google 登录时)的 cookie。
AI 客服组件内:保存在访客浏览器中(cookie 或本地存储)、用于延续对话的访客标识。访客需要给出的 cookie 同意由客户负责。
我们不使用广告 cookie。我们的营销网站使用无 cookie 的统计分析。

6. 我们如何使用数据

提供、维护、保护和支持本服务及你的实例;
处理付款,发送服务邮件(验证码、通知、账单信息)并回复你;
衡量和改进本服务,主要依据汇总统计;
履行法律义务,执行服务条款。

默认情况下,我们不会用你的业务数据或你的访客对话训练供他人使用的 AI 模型。我们不出售个人数据,也不将其用于广告。

7. AI 模型服务商

为生成回答、GEO 内容和分析,我们会把相关内容 —— 例如你的部分网站内容、访客消息和对话历史 —— 发送给 AI 模型服务商(如 OpenAI、DeepSeek 和阿里云)。他们按各自的 API 条款处理这些数据。服务商提供「API 数据不用于模型训练」选项的,我们会选用。

8. 我们与谁共享数据

代表我们处理数据的服务商:云主机、邮件发送、PayPal(付款)、Google(如果你用 Google 登录)和 AI 模型服务商;
SeekMyWay Discovery:对你保持公开的已认证网站,共享其公开的官方信息;
你选择连接的平台(例如电商连接器),按你的设置;
在法律要求时,或为保护用户和本服务的权利与安全,向主管机关或其他方披露;以及业务转让时的继任者。

9. 法律依据

在适用 GDPR 或类似法律的地区,我们处理客户数据的依据是:履行与你的合同、我们的正当利益(安全、防滥用、改进服务)、遵守法律,以及在我们征求时你的同意。

10. 跨境传输

我们的服务器位于美国。我们的服务商(包括 AI 模型服务商)可能在其他国家处理数据,包括美国和中国。在需要时,我们会为这些传输采取适当的保障措施。

11. 保留期限

账号数据、网站内容和 AI 客服数据在你的账号存续期间保留。你可以在本服务中删除网站及相关数据。
你要求注销账号后,我们会在 30 天内删除其数据,法律要求保留的除外(例如账单记录)。
安全与运行日志只在相应目的所需的期限内保留。

12. 安全

我们对传输加密(TLS),密码只以哈希形式保存,控制并限制对个人数据的访问,并定期检查系统。没有系统是绝对安全的;如果怀疑账号被盗用,请立即告诉我们。

13. 你的权利

视你所在地区而定,你可能有权访问、更正、删除或导出你的个人数据,反对或限制处理,以及撤回同意。客户可以在本服务中更新大部分账号数据;其他请求请写信给我们。客户网站的访客应首先联系该网站所有者。你也可以向当地的数据保护机构投诉。

14. 儿童

本服务面向企业,不面向 16 岁以下的儿童。我们不会有意收集他们的数据。

15. 变更

我们可能更新本隐私政策;重大变更会在生效前通过邮件或在本服务内通知你。

16. 语言

本隐私政策以英文撰写,译本仅供参考。在适用法律允许的范围内,译本与英文版本发生冲突时,以英文版本为准。

17. 联系我们

隐私相关的问题和请求:info@seekmyway.com。